Client and Customer Relations College Certificate

This program provides students with exposure to strategies and techniques that will help them to solidify and enhance their client relations skills and build positive, lasting relationships with clients. The program prepares graduates to build teams of staff dedicated to excellent service delivery, to identify, mitigate and avoid confrontational situations with internal and external clients, and to create and promote an organizational service culture. Graduates can secure employment directly in the service sector (retail, hospitality, contact centre, business office, etc.)

Certificate Requirements:

BUS210	Creating a Corporate Service Culture
BUS275	Customer Service Management 
BUS285	Fostering Client Loyalty
BUS335	Developing Client Service Teams

Electives: Choose Two
APP327   Intercultural Communication
BUS184	Management/Leadership Styles
BUS195	Organizational Behaviour

Term

Course Code

Course Description

Fall 2024

APP 327

INTERCULTURAL COMM - INTRO

Fall 2024

BUS 184

MANAGEMENT/LEADERSHIP STYLES

Fall 2024

BUS 195

ORGANIZATIONAL BEHAVIOUR

Fall 2024

BUS 210

CREATE A CORP. SERVICE CULTURE

Fall 2024

BUS 275

CUSTOMER SERVICE MANAGEMENT

Fall 2024

BUS 285

FOSTERING CLIENT LOYALTY

Fall 2024

BUS 335

DEVELOPING CLIENT SERVICE TEAM

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