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Fall 2024
Winter 2025
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Client and Customer Relations College Certificate

 
This program provides students with exposure to strategies and techniques that will help them to solidify and enhance their client relations skills and build positive, lasting relationships with clients. The program prepares graduates to build teams of staff dedicated to excellent service delivery, to identify, mitigate and avoid confrontational situations with internal and external clients, and to create and promote an organizational service culture. Graduates can secure employment directly in the service sector (retail, hospitality, contact centre, business office, etc.)

Certificate Requirements:
BUS210	Creating a Corporate Service Culture
BUS275	Customer Service Management 
BUS285	Fostering Client Loyalty
BUS335	Developing Client Service Teams

Electives: Choose Two
APP327   Intercultural Communication
BUS184	Management/Leadership Styles
BUS195	Organizational Behaviour



Term

Course Code

Course Description

Fall 2024 APP 327 INTERCULTURAL COMM - INTRO
Fall 2024 BUS 184 MANAGEMENT/LEADERSHIP STYLES
Fall 2024 BUS 195 ORGANIZATIONAL BEHAVIOUR
Fall 2024 BUS 210 CREATE A CORP. SERVICE CULTURE
Fall 2024 BUS 275 CUSTOMER SERVICE MANAGEMENT
Fall 2024 BUS 285 FOSTERING CLIENT LOYALTY
Fall 2024 BUS 335 DEVELOPING CLIENT SERVICE TEAM

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