This program provides students with exposure to strategies and techniques that will help them to solidify and enhance their client relations skills and build positive, lasting relationships with clients. The program prepares graduates to build teams of staff dedicated to excellent service delivery, to identify, mitigate and avoid confrontational situations with internal and external clients, and to create and promote an organizational service culture. Graduates can secure employment directly in the service sector (retail, hospitality, contact centre, business office, etc.)
Certificate Requirements:
BUS210 Creating a Corporate Service Culture
BUS275 Customer Service Management
BUS285 Fostering Client Loyalty
BUS335 Developing Client Service Teams
Electives: Choose Two
APP327 Intercultural Communication
BUS184 Management/Leadership Styles
BUS195 Organizational Behaviour
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