CONTINUING EDUCATION
great things happen here
Homepage General Information Registration Information Search Shopping Cart Check Out Help
List of Certificates
List of Diplomas

Winter 2024
Browse by Courses

Client and Customer Relations College Certificate

 
This program provides students with exposure to strategies and techniques that will help them to solidify and enhance their client relations skills and build positive, lasting relationships with clients. The program prepares graduates to build teams of staff dedicated to excellent service delivery, to identify, mitigate and avoid confrontational situations with internal and external clients, and to create and promote an organizational service culture. Graduates can secure employment directly in the service sector (retail, hospitality, contact centre, business office, etc.)

Certificate Requirements:
BUS275	Customer Service Management 
BUS210	Creating a Corporate Service Culture
BUS285	Fostering Client Loyalty
BUS335	Developing Client Service Teams
Electives: Choose Two
BUS195	Organizational Behaviour
BUS184	Management/Leadership Styles
APP327   Intercultural Communication



Term

Course Code

Course Description

Winter 2024 APP 327 INTERCULTURAL COMM - INTRO
Winter 2024 BUS 184 MANAGEMENT/LEADERSHIP STYLES
Winter 2024 BUS 195 ORGANIZATIONAL BEHAVIOUR
Winter 2024 BUS 210 CREATE A CORP. SERVICE CULTURE
Winter 2024 BUS 275 CUSTOMER SERVICE MANAGEMENT
Winter 2024 BUS 285 FOSTERING CLIENT LOYALTY
Winter 2024 BUS 335 DEVELOPING CLIENT SERVICE TEAM

Every attempt is made to ensure the accuracy of information provided on our website. The college reserves the right to modify any course, program, curriculum, fee, timetable, or campus location at any time.


© 2012 - 2024 Canadore College. All rights reserved.